Privacy policy
Privacy Policy
Last updated: August 28, 2026
This Privacy Policy explains how CyberPaws collects, uses, and shares personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.
Our online store is powered by Shopify, which provides the ecommerce technology used to operate our website and checkout.
Information We Collect
Depending on how you interact with CyberPaws, we may collect information including your name, email address, telephone number, billing address, shipping address, order information, account information, customer service communications, device and browser information, IP address, and information about your use of our website.
Payment-related information is processed by Shopify and/or payment providers available through checkout.
How We Use Personal Information
We may use personal information to process and fulfill orders, provide customer service, manage returns and refunds, maintain customer accounts, prevent fraud and abuse, improve our products and website, comply with legal obligations, and provide marketing communications where permitted by law and your preferences.
Payments
Payment information is processed by Shopify and/or third-party payment providers made available at checkout.
CyberPaws does not need to directly store complete payment card information in order to process ordinary online transactions.
Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, understand site performance, prevent fraud, provide analytics, and support advertising where permitted.
You may be able to manage certain cookie preferences through your browser or available privacy controls.
Sharing Personal Information
We may share personal information with Shopify and service providers that help us operate CyberPaws, including payment processors, shipping and fulfillment providers, analytics services, customer-support providers, fraud-prevention providers, and professional advisers.
We may also disclose information when required by applicable law or when reasonably necessary to protect our legal rights.
Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information as part of providing its platform and ecommerce services.
Information processed directly by Shopify may also be governed by Shopify's own privacy practices.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain required business and tax records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
Your Privacy Rights
Depending on where you live, you may have legal rights relating to your personal information, including rights to request access, correction, deletion, or portability.
Certain jurisdictions may also provide rights relating to targeted advertising or the sale or sharing of personal information.
Applicable rights are subject to legal limitations and exceptions.
To submit a privacy request, contact us at the email address below. We may need to verify your identity before completing your request.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe option contained in the message.
Even after unsubscribing from marketing, we may continue sending transactional communications such as order confirmations, shipping updates, or customer-service messages.
Children's Privacy
CyberPaws is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites or services.
CyberPaws is not responsible for the privacy, security, or content practices of third-party services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, technology, practices, or legal requirements.
The revised version will be posted on this page with an updated date.
Contact Us
For privacy questions or requests, contact: