Terms of service
Terms of Service
Last updated: August 28, 2026
These Terms of Service govern your use of the CyberPaws website and your purchase of products from our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms and the policies referenced within them.
Use of Our Store
You may use our website only for lawful purposes.
You may not use the site in any manner that violates applicable law, infringes another person's rights, interferes with the security or operation of the website, introduces malicious software, or attempts unauthorized access to systems or accounts.
Products and Product Information
We make reasonable efforts to describe and display our products accurately.
Actual colors, dimensions, packaging, appearance, and minor product details may vary due to manufacturing tolerances, photography, product updates, and differences in device displays.
Product availability may change without notice.
Pet products should always be used according to product instructions and with appropriate supervision based on your pet's size, age, health, and behavior.
Information provided by CyberPaws is not intended as veterinary advice and should not replace professional veterinary diagnosis or treatment.
Prices and Orders
Unless otherwise stated, prices are displayed in U.S. dollars.
Applicable shipping charges, taxes, discounts, and other amounts are calculated or displayed during checkout.
We reserve the right to correct pricing, description, inventory, or availability errors, subject to applicable law.
We may cancel or limit an order when reasonably necessary, including in cases of suspected fraud, incorrect pricing, inventory errors, promotion misuse, or inability to fulfill an order.
If we cancel an order after payment has been collected, an appropriate refund will be issued.
Payment
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to charge the total amount shown at checkout.
Shipping
CyberPaws currently ships within the United States.
Standard Shipping is $8, qualifying orders of $70 or more receive free Standard Shipping, and Express Shipping is $15, subject to the shipping options displayed during checkout.
Additional details are provided in our Shipping Policy.
Returns and Refunds
Eligible purchases are covered by our 30-Day Return & Refund Policy.
Return requests must be initiated within 30 days of delivery and must meet the conditions described in that policy.
Intellectual Property
The CyberPaws name, website design, original text, graphics, photographs, product presentation, logos, and other original content are owned by or licensed to CyberPaws and may be protected by applicable intellectual-property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit protected content without permission except where permitted by law.
Reviews and User Content
If you submit product reviews, comments, photographs, or other content, you represent that you have the right to provide that content and that it does not violate applicable law or third-party rights.
To the extent permitted by law, you grant CyberPaws a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt submitted content for operating and promoting our store.
Third-Party Services
Our website may use third-party services including Shopify, payment processors, shipping carriers, analytics providers, and other technology providers.
Third-party services may be governed by their own terms and privacy policies.
Disclaimer
To the fullest extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption or errors.
Nothing in these Terms limits consumer rights or warranties that cannot legally be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, CyberPaws will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website, products, or services.
Where liability cannot legally be excluded, liability will be limited to the extent permitted by applicable law.
Severability
If any part of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be posted on this page with a revised date.
Contact
Questions regarding these Terms may be sent to: