Refund policy
30-Day Return & Refund Policy
Last updated: August 28, 2026
At CyberPaws, we want you to feel confident about your purchase. If you are not satisfied with an eligible item, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must be in substantially the same condition in which it was received, unused, unwashed, and returned with its original packaging, accessories, and documentation where applicable.
For health and hygiene reasons, pet products that have been used, washed, soiled, contaminated, chewed, or otherwise damaged through pet use may not be eligible for return unless the item arrived damaged, defective, or incorrect.
Proof of purchase or your order number may be required.
How to Start a Return
Please contact us at 17372150258@163.com before sending any item back. Include your order number and the reason for your return.
If your return is approved, we will provide return instructions. Items returned without prior authorization may be delayed or refused.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.
If the issue is confirmed, CyberPaws will provide an appropriate solution, which may include a replacement, return, or refund. When the issue is caused by our error, we will cover reasonable return shipping costs.
Change-of-Mind Returns
For approved returns that are not caused by a product defect, shipping damage, or fulfillment error, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the return is caused by our error.
Non-Returnable Items
Gift cards, personalized or custom-made items, final-sale items, and products that do not meet the return conditions above are generally not eligible for return unless required by applicable law.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. After the refund is issued, your bank or payment provider may require approximately 5–10 business days to post the funds to your account.
Exchanges
If you would like a different product, the fastest option is usually to return the eligible original item and place a new order after your return has been approved.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to help, but we cannot guarantee cancellation once an order has entered processing or shipment.
Contact Us
For questions about returns or refunds, contact CyberPaws at: